We make every effort to ensure that you are happy with your purchases and our service but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully as soon as they are delivered. We also recommend that you keep your invoice as you might need it as proof of purchase in the event of any after-sales queries
If items are damaged or defective…
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification eg items framed to your instructions.
To cancel, you can email, fax or write to us within seven working days commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Item(s) may be returned by hand to our store or returned by priority/recorded post. We will refund to you the cost of returned postage.